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Public Sector Training

Practical public sector training for federal, state and local government agencies — covering Microsoft 365, leadership, customer service and public sector professional development. Delivered onsite at your location or live online, anywhere in Australia.

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Call 1300 667 660

Who we train

  • Federal agencies APS 1 to EL 2
  • State departments All states and territories
  • Local councils Frontline to directors
  • Government-funded bodies Health, education, NFP

Delivering government training since 1992

Ranked Top 20 Australian corporate training providers, 2026

All 8 states and territories covered – onsite or online

University of Canberra, City of Gold Coast, Ngunya Jarjum

Why government agencies choose CTO

Generic government training courses rarely fit the public sector. The scenarios are wrong, the language does not match and the outcome frameworks are built for private sector metrics. CTO builds every program around your agency’s actual context — whether it is APS training courses in Microsoft 365, public servant leadership training or broader professional development for your government employees.

Tailored to your agency

Content built around your policies, systems and workflows. Not adapted from a corporate template.

Delivered at your location

Onsite at government facilities across every state and territory. Trainers come to you — no classified system access required.

Two core capability areas

Microsoft 365 technology training and professional development — from the same trusted provider, coordinated as a single program.

30+ years with government clients

Federal departments, state agencies and local councils across Australia. Named clients include the University of Canberra and the City of Gold Coast.

Courses mapped to public sector capability frameworks

Select your framework to see which CTO programs align to each capability. Useful when writing development plans or justifying training spend to your executive. The APS Learning and Development Strategy sets the direction for capability uplift across the Australian Public Service – CTO’s programs support this directly. Ask us for a detailed mapping to your agency’s role descriptions.

  • APS (Federal)

    APS Integrated Leadership SystemRecommended CTO programs
    Shapes strategic thinkingPlanning & Organisation, Strategic Thinking
    Achieves resultsProject Management Essentials, Time Management
    Cultivates productive working relationshipsLeadership Training, Conflict Resolution
    Exemplifies personal drive and integrityPersonal Development, Resilience
    Communicates with influenceBusiness Writing, Presentation Skills, Negotiation

  • NSW

    NSW Public Sector Capability FrameworkRecommended CTO programs
    Personal AttributesPersonal Development, Emotional Intelligence, Resilience
    RelationshipsCustomer Service, Stakeholder Engagement, Communication
    ResultsProject Management Essentials, Planning & Organisation
    Business EnablersMicrosoft Office, Business Writing, Finance for Non-Finance Managers
    People ManagementLeadership Training, Performance Conversations, Coaching

  • Queensland

    Leadership competencies for QueenslandRecommended CTO programs
    VisionStrategic Thinking, Leading Change, Planning & Organisation
    ResultsProject Management Essentials, Time Management, Customer Service
    AccountabilityLeadership Training, Personal Development, Business Writing

How a government training program comes together

The Australian Public Service Commission drives a whole-of-enterprise approach to capability development. CTO’s process is designed to align with that – practical, structured and tailored to your agency.

1

Scope the gap

A short call with your L&D or branch lead to agree outcomes, audience and APS or state classification levels.

2

Tailor the content

We build in your agency’s policies, templates and real scenarios, then send an outline for sign-off before delivery.

3

Deliver

Onsite at your government facility, live via Microsoft Teams, or a combination — scheduled around your operational peaks.

4

Report back

Attendance records, participant evaluation results and capability development recommendations after every program.

What we deliver for government

CTO’s government training spans two core capability areas – the two largest development priorities across federal, state and local government clients.

Microsoft 365 and technology training

The APS Data, Digital and Cyber Workforce Plan 2025–30 identifies capability uplift as a key action area. CTO delivers Teams, SharePoint, Outlook, Copilot, Power BI, Power Automate and Microsoft Project – from foundation level through to advanced, customised to your agency’s actual environment.

Professional development for government employees

Public service training that builds the people skills government agencies need most – leadership at APS classification levels, change management, customer service for frontline teams, conflict management, assertiveness, stress management and professional conduct. Every program is designed for training for government departments – not adapted from private sector models.

Delivery formats

Onsite at your government facility — in secure buildings across the ACT, state offices or local council locations. Live online via Microsoft Teams for distributed teams. Or a combination of both in a single coordinated program.

Government employee training delivered Australia-wide

Onsite at your government facility in every capital city and regional centre. Dedicated support for Canberra-based federal agencies, including ACT suburban locations and parliamentary zone facilities.

Frequently asked questions

Does CTO have experience delivering training to Australian Government departments?

Yes. CTO has delivered Microsoft 365, leadership and professional development programs for federal, state and local government agencies for over 30 years. Named clients include the University of Canberra and the City of Gold Coast. CTO understands APS capability frameworks, government procurement requirements and the delivery considerations that apply within secure government facilities.

Can training be aligned to our agency’s capability framework?

Yes. CTO programs are mapped to the APS Integrated Leadership System and relevant state frameworks — including NSW, Victoria and Queensland. We can provide a detailed mapping to your agency’s role descriptions on request. See the framework mapper above for indicative alignments.

Can CTO deliver Microsoft 365 training for agencies that have recently migrated platforms?

Yes. Platform migration training is one of the most common requests CTO receives from government clients. Whether your agency is rolling out Microsoft Teams, SharePoint or Copilot, CTO designs training that meets staff at their current skill level — delivered within your agency’s actual Microsoft 365 environment for maximum relevance.

Can you deliver a consistent program across multiple government locations?

Yes. CTO regularly designs programs for agencies with staff across Canberra, capital cities and regional offices — combining onsite delivery with live online sessions via Microsoft Teams so all staff receive consistent content and a shared capability foundation regardless of location.

Can you invoice against a purchase order?

Yes. CTO accepts purchase orders and can provide quotes and proposals in the format your procurement team requires. Contact us on 1300 667 660 to discuss procurement arrangements.

How does leadership in the public sector differ from the private sector?

Public sector leadership operates within higher accountability, more complex stakeholder environments and stricter policy and governance frameworks. Leaders must balance service outcomes with transparency, equity and stewardship of public resources — often working across agencies and against shifting community expectations. CTO’s leadership programs are designed around these realities, not private sector case studies.

What challenges do government and public sector professionals face today?

Public sector professionals face rapid digital change – particularly Microsoft 365 and AI adoption – rising community expectations, workforce capacity pressures and the need to deliver more with constrained resources. CTO’s government training builds practical capability in leadership, digital tools, change management and service delivery, helping teams respond to change and improve performance.