The gap most organisations ignore
In 2024, McKinsey reported approximately 218% higher income per employee in companies with comprehensive training programs.
Around 80% of employees would stay longer if their organisation invested in their development.
Only 23% of employees worldwide are engaged at work; the other 62% are going through the motions – costing the global economy $8.9 trillion in lost productivity every year.
Companies that invest in proper training are about 17% more productive and nearly 21% more profitable than those that don’t.
Organisations with strong soft skills programs see nearly 30% higher retention.
Around 38% of Australian employees feel most productive when they have a strong and supportive manager – ranking that above competitive pay.
The investment case is not complicated. The question is whether or not your organisation is making it. CTO has spent over 30 years helping Australian organisations build the professional capabilities that improve how people perform, how teams function and how organisations grow. Our programs are not off-the-shelf training – they are built around the real dynamics, pressures and people in your team.
Managers who were promoted because they were great at their jobs, but were never taught how to lead people, customer-facing teams who know the product but struggle when an interaction gets difficult, high performers burning out because no one ever taught them how to manage pressure, salespeople working hard but not converting – examples are real and can be innumerable. These are not personality problems. These are clearly skill gaps. And skill gaps can be closed.
Communication, leadership, customer service, sales, planning, organisation and more – these are the skills that determine how well your team functions every day. Like all other skills, these too have to be learned, practised and reinforced. That’s what our Professional Development Training helps you with.
Onsite training
Delivered at your workplace, any state, any territory across Australia.
Hybrid delivery
Onsite and online participants together for distributed teams.
We deliver with impact
Onsite and online participants together for distributed teams.
Fully customised
Tailored to your data, workflows and team’s current skill level.
5 training areas – fully customised for your team
Five distinct programs, each fully customised and designed to build the skills that show up in how your people actually behave at work, not just how they feel on the day.
Personal Development
The way people communicate, manage conflict, handle pressure and carry themselves professionally affects everything – their own performance,
Personal Development
The way people communicate, manage conflict, handle pressure and carry themselves professionally affects everything – their own performance, their team relationships and your organisation’s culture. This program builds the interpersonal and professional skills that underpin all of it.
Leadership and Management
Being good at the job and being good at leading people are two very different things. And the cost of getting it wrong is high.
Leadership and Management
Being good at the job and being good at leading people are two very different things. And the cost of getting it wrong is high. Managers account for at least 70% of the variance in team engagement. This program is for the managers and leaders in your organisation who need to get results through people and who want to do it well.
Planning and Organisation
Most people are not short on effort. They are short on the right systems and habits for managing priorities, time and competing demands.
Planning and Organisation
Most people are not short on effort. They are short on the right systems and habits for managing priorities, time and competing demands. This program gives people the practical tools to work more intentionally and get more done on what actually matters.
Customer Service
One exceptional customer interaction can keep a client for years. One poor one can send them and the people they talk to somewhere else.
Customer Service
One exceptional customer interaction can keep a client for years. One poor one can send them and the people they talk to somewhere else. This program builds the frontline skills that determine which outcome you get, consistently.
Sales Training
Sales is a skill, not a personality type. And like all skills, it can be taught, practised and significantly improved.
Sales Training
Sales is a skill, not a personality type. And like all skills, it can be taught, practised and significantly improved. This program builds the confidence, technique and professional approach your team needs to have better sales conversations and close more business.
Why is CTO the trusted name for
Professional Development
It is customised, not catalogued
We do not send your team a pre-packaged workshop and call it training. Every program is built around the real situations, pressures and people in your organisation. The examples are yours. The scenarios are yours. The conversations that happen in the room are the ones that need to happen.
Our facilitarors create real change
There is a version of soft skills training that makes people feel good on the day and changes nothing by Friday, but that’s not what we do. Our facilitators have genuine professional experience and they focus on building skills that are practically applicable from the next day.
We work across every industry and every level
From frontline staff to senior leaders, from retail to government to financial services. Professional skills matter in every role and every sector. Our programs reflect that breadth.
The results show up at work
We follow up after every program to check that the learning is translating into real behaviour. Because professional development should change how people show up, not just how they feel on the day.
Courses
Company
Locations
Training delivered Australia-wide