Course overview
Most people have used Outlook for years without ever being shown how to use it properly. They manage their inbox by eye, create folders they never use and let their calendar fill up without any real system behind it. The result is a working day where email feels like the job rather than a tool for doing the job.
This one-day course builds the habits and structures that change that. You’ll learn how to use rules, categories and Quick Steps to manage incoming mail automatically, how to organise your calendar with intention and how to connect tasks and to-do lists to your actual workday. By the end of the day, Outlook will feel like a system, not a source of noise.
What you’ll be able to do
- Organise the inbox using folders, categories and colour coding that reduce manual sorting
- Create rules to automatically manage incoming mail based on sender, subject or keywords
- Use Quick Steps to apply multiple actions to emails with a single click
- Manage the focused inbox and understand how Outlook prioritises what you see
- Create and manage calendar events, appointments and recurring commitments with confidence
- Use the calendar to protect focus time and give your team shared visibility of your availability
- Link tasks and to-do lists to emails and calendar items for a complete daily work system
- Set up out of office messages and automatic replies correctly
Who should attend
- Anyone who feels their inbox is out of control and wants a structured approach to managing it
- Professionals who spend too much time in Outlook and not enough time on actual work
- Teams transitioning to Microsoft 365 who want to set up Outlook properly from day one
Delivery options
Onsite
At your workplace, Australia-wide
Live Online
Instructor-led, real-time sessions
Hybrid
Onsite and online participants combined
Courseware
Learning materials are available for purchase at the time of booking. Content covers current Outlook features including Teams integration and Microsoft 365 connected workflows. Trainers work within your organisation’s actual Outlook environment throughout the session where possible.
Microsoft Outlook training – customised for your team 
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