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How Excelling as a Leader/Supervisor training helped Ngunya Jarjum build a consistent leadership foundation across a diverse team : A Case Study

Delivered for Ngunya Jarjum Aboriginal Child and Family Welfare

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About Ngunya Jarjum

Ngunya Jarjum is a respected community services organisation dedicated to supporting Aboriginal and Torres Strait Islander families and communities. As the organisation continued to grow, it recognised the need to invest in the capability of its newly formed management and leadership team.

Training Objective and the Challenges

Ngunya Jarjum’s management team comprised a blend of experienced staff who had risen through the ranks of the organisation, and individuals new to the company. While the team brought strong frontline experience and a deep commitment to the communities they served, the organisation’s HR and Learning & Development team identified a clear need to ensure every leader was equipped with a consistent and robust set of supervisory skills.

The key capability areas identified as priorities were:

  • Emotional Intelligence – understanding and managing emotions in themselves and others
  • Negotiation Skills – reaching effective outcomes through constructive dialogue
  • Leading Employees – inspiring, guiding, and developing their teams
  • Conflict Management – navigating and resolving workplace tensions effectively
  • Questioning and Listening Skills – communicating with intention and empathy

The challenge was not simply about delivering content – it was about creating a learning experience that would resonate with leaders at different stages of their journey, feel relevant to the realities of their roles, and translate immediately into practice.

A Tailored Approach

CTO Training Australia was engaged to deliver its Excellence in Supervision program, specifically tailored to meet the needs of Ngunya Jarjum’s leadership team. Delivered as an engaging, full-day face-to-face workshop, the program combined evidence-based frameworks with highly interactive learning methodologies.

Rather than adopting a traditional lecture-style approach, the program was designed around active participation, group discussion, real-world scenarios and practical tools that leaders could immediately apply in their day-to-day roles.

“The level of engagement and involvement with staff was fantastic – didn’t just stand at the front and speak. Flexibility of delivery to each individual.”– Veronica Jean Mandin, Ngunya Jarjum

Feedback Received

The response from participants was overwhelmingly positive across every measure. 100% of respondents rated the program Very Satisfied across all six key criteria:

  • Overall Course Experience
  • Course Content Meeting Expectations
  • Relevance and Usefulness of Topics
  • Course Pace Suiting Learning Needs
  • Instructor Effectiveness
  • Student Participation and Engagement

What Participants Said

“

The Trainer was very engaging and provided a lot of valuable information.

Jennifer Sorgel
HR, Ngunya Jarjum
“

Really enjoyed the course – was able to keep everyone engaged and informal where needed.

Veronica Jean Mandin
Ngunya Jarjum
“

Engaging, relevant, responsive.

Julie Sowter
Ngunya Jarjum
“

Overall group discussion and practical tools to support staff.

Lester Moran
Ngunya Jarjum
“

Thank you for giving me more confidence.

Madi Priester
Ngunya Jarjum

The Difference

Across the feedback, several consistent themes emerged that participants highlighted as particularly impactful.

Engagement & Interactivity

Every participant highlighted the engaging and interactive nature of the session. The practical activities, group discussions, and real-world scenarios created a dynamic learning environment that encouraged genuine participation.

Flexibility of Delivery

Participants appreciated that the training was not ‘one size fits all.’ The delivery was responsive to the needs of individuals in the room, adapting in the moment to ensure everyone felt included and supported.

Practical Application

The program’s focus on practical tools and activities that participants could immediately apply to their roles was consistently praised. Participants noted it was useful, well-balanced and the right amount for a single day.

Confidence Building

Perhaps most powerfully, participants reported leaving the session with increased confidence — a critical outcome for a new leadership team stepping into supervisory roles for the first time.

100%

of participants said that they would recommend this program to others