Author: Blake Manchester

Is your Call Centre Team providing the best customer service, 100% of the time?

When it comes to looking after customers, by phone, email or a number of other ways, impressions matter. Understanding your role is critical in ensuring you’re able to respond to your customers needs the best way possible.

Join us for our next Webinar, as our CTO Call Centre expert, Candice Stein, takes you through:

• The role of the Customer Service Representative (CSR)
• The Quality Call and the art of Professionalism
• Tips to successfully meet the customer’s needs

And More!

Webinar Bonus: How to deal with the angry ones!

Watch our Webinar today!

Management is Doing Things Right  –  Leadership is Doing the Right Things

Organisations today are in a constant state of flux as they respond to the fast-moving external business environment, local and global economies, and technological advancement.

This Means Change.

In our Change Management webinar, your CTO Expert guides you through the best strategies for managing change within your Organisation.  You will learn:

• Where to focus your efforts
• The role of a Leader during change
• Preparing for change in your organisation

Webinar Bonus

3 different change management models you can work with !

View our Webinar online today!

Outlook is one of the most important tools you’re using. So why not learn how to use it better!

Are you using Outlook to its full potential?

Microsoft Outlook is one of the best email clients available.  With a simple and easy to manage interface making it perfect for the less tech-inclined, and immense integration with other programs allowing easy streamlining of processes.

Join us for our Technology Webinar, as our CTO expert covers:

Join us for our Technology Webinar, as our CTO expert covers:

• How Outlook links with other Microsoft Products seamlessly
• Useful ways to use categories
• 3 Hidden features of Outlook

And more!

Webinar Bonus:

Learn how to make your emails fun!

View our Free Webinar today!

Telephone Courtesy can be a Make-or-Break Skill when it comes to Calling a Customer

Many of us are great communicators when it comes to in-person, face to face meetings, however when it comes to conversations over the phone, we fall flat!

This is normal, talking over the phone doesn’t always come naturally, and it can sometimes be hard to give off the impression you were aiming for.

This week our Webinar will focus on this issue, and on the top tips for overcoming it. Join us as our CTO expert Jacque Opie covers:

• Becoming a brand ambassador
• The importance of your technology
• Customer behaviour styles

And more!

Webinar Bonus: The only time customers care about how much you know, is when they know how much you care.

Watch our Webinar Now!

To Win in the Marketplace You must First Win in the Workplace

It’s no secret that todays workplace is ruled by technology that seems to evolve far to fast to keep up with! Being efficient means being advanced at using every tool available to you, but there are so many tools that it sometimes feels overwhelming!

This Technology Webinar will be presented by our Special Guest – Jon Barrett, from Microsoft.

As Microsoft’s Modern Workplace Expert, Jon will guide us through the ins and outs of todays Modern Workplace.

In this short presentation you will learn:

• How Microsoft 365 powers the Modern Workplace with one bundle of products
• The right digital tools to connect and support your team
• Seamlessly integrated productivity apps including Microsoft Teams & Outlook
• And of course how YOU can stay ahead of the rapidly changing world of today’s workplace.

Webinar Bonus:

Learn what Your Modern Workplace can look like!

View our Webinar today!

Leading Virtual Teams is the New Challenge that you Can’t afford to fail at.

The past few months have made it clear that the future is Virtual. However, it would be silly to pretend that connecting with your workforce online is always simple and straightforward. In fact, it can be hard.

This week, our Leadership Webinar will focus on the challenges of leading virtual teams. CTO Leadership Expert Mal Reid will take you through the best methods for dealing with these challenges.

Join us for only 15 minutes to learn:

• The pros and cons of leading a virtual team
• Challenges to overcome
• Practical tips and tricks on using technology to support your leadership style

And More!

View Our Webinar:

Would you like to remain calm, defuse conflict, and keep your dignity, when handling difficult people and situations at work?

We all have difficult people in our lives, and many of us would prefer not to engage with them. It could be a supervisor, a boss, a co-worker, a customer, or a spouse, but the fact is that difficult people and situations are part of our lives.

CTO Trainer – Candice Stein

In this Webinar, CTO Customer Service Expert, Candice Stein, will cover the top strategies for ensuring you and your team can handle these tough moments.

Learn about:

• Identifying difficult people
• Staying calm when handling difficult people
• Leading difficult people to better outcomes

And more …

Webinar Bonus:

Learn what’s the WORST thing to do, when dealing with difficult people!